Description:

1. Conducts and delivers training and development programs to all Departments and staffs.
2. Presents information using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
3. Trains, assesses and coaches Departmental Trainers to improve their training skills
4. Engages actively in all areas of the Hotel to ensure that it has the right and sufficient interventions for performance deficiencies (or impending future performance requirements); and that if these are learning interventions, they are properly carried out and followed through.
5. Trains and coaches Managers and/or Supervisors to conduct training needs analysis for their staffs and to develop the individual and departmental training plans
6. Develops annual property training plan (and budget) which is based on a systematic analysis of the Hotel’s training needs at all levels
7. Reviews of all learning interventions planned and/or implemented to ensure that these are targeted to achieve the business goals of the Hotel and that the Managers and Supervisors provide opportunities for transfer of learning to occur.
8. Implementation of the Hotel’s training plan and proposes any changes to the plan which might be necessary owing to changes in priorities or circumstances.
9. Reporting on the efficiency and effectiveness of the learning interventions and their implementation and takes follow-up actions to improve all weak areas.
10. Manages properly training records of all staffs to ensure that all records are correct and complete, are securely kept for the required stipulated term, and are easily retrievable for use by authorized personnel only.
11. Manages the training and development resources set aside for training like training budgets, training venue, course materials, equipment used for training and required stationery to ensure these resources are correctly acquired (or developed), used and maintained.
12. Coordinates recruitment and placement of training program participants, school trainees and internship students.
13. Establishes a climate of motivation and enthusiasm in the Hotel, specifically in your department.
14. Maintains an efficient and effective administrative system in your department
15. Ensures all training documents such as; training hours, training reports and training plans are recorded and updated.
16. All attendance sheets are kept and filed in a systematic ways to ensure consistency and accuracy
17. Maximizes the use of available technology and systems to get results
18. Ensures the facilities, equipment and office under your supervision are maintained in excellent condition
19. Organizes and develops, or obtain training procedure manuals and guides and course materials such as; handout and visual materials.

Requirements:

• Tertiary qualifications, or other college level degree, in Training or Human Resources.
• Minimum 3 years of experience as a Training & Development Manager or similar role with 5 star hotel properties.
• Computer literate with proficiency in MS Office.
• Strategic and creative mindset.
• Meticulous attention to detail.
• Superb track record in developing and executing successful training programs.
• Excellent written and verbal communication skills in Bahasa and English.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Candidate must be highly motivated and flexible with a positive spirit and attitude.

Visit https://www.hardrockhotels.com/ for other vacancies at a Hard Rock Hotel.