Description:

• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
• Maintains exemplary deportment standards of behaviour and appearance and attitude as expected in a IHG Brand
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
• Endeavors to maintain the high standards of the hotel

Requirements:

Required Skills –
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read and write English
• Proficient in the use of Microsoft Office and Front Office System

Qualifications –
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience –
• 1 year experience in guest / customer service, or an equivalent combination of education and experience.