Description:

Gili Lankanfushi is a private coral island in the pristine blue waters of North Male Atoll.  This Eco-Luxury resort, surrounded by the gifts of nature, is a preferred employer of unique, talented and passionate individuals seeking a rewarding career in a top-level luxury hospitality environment.

We invite candidates with the same passion for excellence to provide memorable experiences to our guests, while striving to reduce our environmental impact and preserve our surroundings.

 

Requirements:

1. Main & Supplementary Duties

Your main duties listed below are intended only as illustrations of the various types of work that may be performed to carry out the objective of this position. The omission of specific statements of duties does not exclude them from the position if the work is related or a logical assignment to the position.

1. Maintain a high standard of personal appearance, grooming, hygiene at all times and wear a clean and pressed uniform as described in the host handbook.
2. Attend daily briefing and departmental meetings as requested by the Front Office Manager.
3. Perform duties on time and in accordance with resort policy.
4. Check guest profiles and guest history prior to the guest arrival and be familiar with all the information using correct form of address and being culturally aware.
5. Ensure that all concerned departments have the guest history information and all special requests and preferences have been met.
6. Be familiar with the daily arrival and departure memo, updates and the notice board.
7. Ensure the villa is prepared according to the guest preference / housekeeping standard. Keep the different VIP categories in mind and ensure adherence to them. Report any defects to the Front Office Manager and concerned department and ensure the issue is addressed before the guest’s arrival. If the problem is not resolved, inform the Front Office Manager.
8. Ensure all arrival amenities such as the welcome letter, cold towels and welcome drinks are in order.
9. Notify concerned departments of guest arrival and preferences or requests and follow up if necessary, before the arrival.
10. Ensure the buggy is cleaned and dust free before guest use.
11. Greet the guests on arrival or at the Airport, offer cool towel, make introductions and welcome them to the resort. Escort them to the buggy, checking that their luggage has been taken in advance, and provide an orientation tour of the island.
12. On reaching the villa, show guests the various facilities and amenities and explain the role of the Butler and your contact details.
13. Follow the check in procedures as per the resort policy and SOP.
14. Provide information about the resort and services; up sell excursions and make suggestions about our facilities to increase revenue.
15. Offer snorkeling items to the guest and return to the Dive Centre upon the guest’s departure.
16. Offer luggage unpacking and packing services and valet and shoeshine services upon request.
17. Have a full knowledge of housekeeping facilities and services e.g. pillows, baby cots, rollaway beds, turndown service etc.
18. Maintain a thorough and up-to-date knowledge of the F&B outlet timings, menus and destination dining plus any special events or experiences.
19. Ensure Service Recoveries are carried out as per resort policy.
20. Follow up on IVD, ordering, delivery, reception and presentation.
21. Follow up and deliver all guest requests within the scope of responsibility and where necessary liaise with the relevant department.
22. Make any necessary reservations or bookings for any resort outlets and confirm in advance.
23. Prepare the Cinema as per the SOP and as requested by the Front Office Manager
24. Prepare and complete daily tasks that are assigned by the Front Office Manager.
25. Maintain clean and tidy office and Front of House areas.
26. Be able to offer information on the Maldives, local history and culture and island life and suggest excursions which may be of interest.
27. Escort guests, as and when directed, on any excursions or trips and ensure their safety and wellbeing at all times. Refer guests to the facilities and menu of the Spa and ensure that any complimentary treatments are booked as per the instructions. If necessary, check with the Spa for available times for the jet lag treatment.
28. Advise guests on the facilities offered by the Dive Centre and the services of the Marine Biologist regarding the access to the marine life and water sports.
29. In the event of a wedding ceremony, the Butler must coordinate all the arrangements and ensure that all departments are provided with full details. A thorough check should be made prior to the event to ensure that everything runs smoothly.
30. Ensure the correct billing procedure and requirements are followed before, during and at the end of the guests stay. Prepare the guest bill prior to departure and send departure letter, provisional bill, and guest questionnaire soon after the arrival departure memo is finalized.
31. Prior to departure, arrange for the luggage to be collected at the given time and advise the guests accordingly. Follow the SOP relating to checking out guests.
32. Check for guest satisfaction at every opportunity during their stay and arrange a service recovery if necessary.
33. Handle guest requests, complaints and suggestions and follow through to maximize the service standard.
34. Relay guest complaints to the Front Office Manager without any delay.
35. Assist guests wishing to purchase personal items if required.
36. Sign out keys, iPods, iPads and mobile phones and make sure phones are used properly.
37. Read and understand the handover book.
38. Be fully aware of fire, safety and emergency procedures and evacuation responsibilities.
39. Adhere to Best practices and LQA Standards ensuring all policies and procedures are followed
40. Suggest new initiatives that are focused on enhancing guest experience.
41. Where necessary assist guests with any medical or Hospital needs
42. Report any health or safety hazards to the Front Office Manager.