Description:

Gili Lankanfushi, an award-winning eco-luxury resort, is nestled on a private coral island in the crystal-clear waters of the North Malé Atoll. Featuring 45 exquisite over-water villas, the resort offers an exclusive experience surrounded by nature’s beauty. With a diverse team of talented and dedicated individuals, Gili Lankanfushi is a preferred employer for those seeking a fulfilling career in top-tier luxury hospitality.

We are seeking a detail-oriented and customer-focused Reservations Agent to join our Sales & Marketing team. Reporting to the Revenue & Reservations Manager/ Reservations Supervisor, the Reservations Agent plays a key role in ensuring a seamless reservation process while contributing to the resort’s occupancy and revenue goals. The role is responsible for handling reservation inquiries, processing bookings accurately, and providing exceptional service to guests and travel partners. Success in this position requires strong communication skills, attention to detail, and the ability to anticipate guest needs while supporting the department in achieving the highest service standards.

Requirements:

• Minimum 1 year experience in reservations, or a similar role within a luxury resort or hospitality environment.
• Strong knowledge of reservation systems (preferably Opera) and online distribution channels.
• Excellent written and verbal communication skills, with proficiency in English (additional languages are an advantage).
• Customer-oriented with a strong focus on delivering personalized guest service.
• Ability to handle multiple tasks, prioritize effectively, and maintain accuracy under pressure.
• Commercial awareness with an understanding of upselling techniques
• Strong organizational skills with attention to detail and confidentiality.
• A diploma or degree in Hospitality or a related field is preferred.