Description:

Gili Lankanfushi is a private coral island in the pristine blue waters of North Male Atoll.  This Eco-Luxury resort, surrounded by the gifts of nature, is a preferred employer of unique, talented and passionate individuals seeking a rewarding career in a top-level luxury hospitality environment.

We invite candidates with the same passion for excellence to provide memorable experiences to our guests, while striving to reduce our environmental impact and preserve our surroundings.

Requirements:

Essential Requirements

• Minimum 03 years’ experience in a similar role within a luxury resort.
• Be up to date with current trends/techniques in the world of retail / merchandise
• Excellent written and verbal communication skills.
• Ability to work under pressure leading a diverse multicultural team.
• Previous 'remote living'/ Island experience highly desirable.
• Strong interpersonal communicator with personable character, good in relation-building.
• Strong technical and people management skills.
• Ability to understand and achieve established targets in terms of retail revenue.
• Computer skills, particularly in the use of Microsoft Office.

 

 

1. Main Duties

1. Perform retail transactions with flair and enthusiasm; motivate customers in purchasing decisions in a helpful rather than pushy manner; make relevant recommendations
2. Display an understanding of international trends in fashion and home accessories; responsible for improving the shop's product range
3. Manage stock levels and make key decisions about stock control; maintain par stock levels, conduct product inventories, prepare sales reports.
4. Ensure availability of merchandise and services by approving contracts, maintaining inventories.
5. Stock, tag and display merchandise in a highly presentable manner
6. Maintain the shop in excellent physical order, clean display areas and ensure accurate documentation of product stocks.
7. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
8. Maintain an awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
9. Provide genuine hospitality and recognition in the work area
10. Interact with guests in a sensitive and appropriate manner; anticipate guest needs and ascertain satisfaction; take ownership of guest concerns and requests and act decisively to ensure guest satisfaction responding to customer complaints and comments.
11. Train team members to ensure that all standard operating procedures are met.
12. Responsible for departmental training.

 

Specific Tasks

1. Recruit, select, and train hosts in the sales area.
2. Complete store operational requirements by scheduling and assigning employees; following up on work results.
3. Maintain an organized administration of departmental and personnel records, including rosters and leave planning.
4. Ensure employees adhere to the code of conduct and grooming and hygiene standards as specified in the employee handbook
5. Conduct daily briefing and participate in meetings when invited.
6. Manage and motivate the team to increase sales and ensure efficiency.
7. Update colleagues on business performance, new initiatives and other pertinent issues.
8. Provide regular and fair performance feedback to Hosts and immediate supervisor, formally and informally as appropriate
9. A hands-on leader who assists other hosts at busy times.
10. Maintain a clean and orderly work area and ensure any display materials and equipment are well maintained and in sufficient supply.
11. Promote and ensure a safe working environment, resolving health and safety, legal and security issues.
12. Secure merchandise by implementing security systems and measures.
13. Perform cashiering tasks and strictly comply with resort cash handling policies and procedures
14. Highly sensitive to guests’ preferences and special requests; offer meaningful alternatives when special requests cannot be met.
15. Conduct meaningful correspondence with regards to supplies.
16. Conduct daily check on displays and changes whenever required and organize special promotions, displays and events.
17. Use information technology to record sales figures, for data analysis and forward planning.
18. Responsible for the input of new items and price changes in Micros
19. Prepare month end reports e.g., inventory, guest mix, sales mix, etc.
20. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
21. Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
22. Manage budgets and maintain statistical and financial records
23. Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
24. Contribute to team effort by accomplishing related results as needed.
25. Analyze sales figures and forecasting future sales volumes to maximize profits.
26. Analyze and interpret trends to facilitate planning.
27. Initiate changes to improve the business, e.g., revising opening hours to ensure the store can compete effectively in the local market.
28. Perform additional duties as assigned by the superior.