Description:

We are looking for a Front Office Manager to manage our reception area. You will act as the ‘face’ of our Hotel and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our guests.

 

 

Requirements:

• Proven experience as a Front Office Manager or a related role preferred
• Solid customer-service skills
• Excellent leadership, team building, and management skills
• Encouraging to the team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• Good organizational and multitasking abilities
• Problem-solving skills
• In-depth understanding of the industry
• Strict adherence to company philosophy/mission statement/sales goals
• Diploma is required; additional certification is a plus
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)