Front Office Manager

Job availability expired Job availability expired

Posting Date: 19 August 2019
Closing Date: 19 September 2019
Job Reference Number:
Type of Employment: Full-time

Description:

We are looking for a Front Office Manager to manage our reception area. You will act as the ‘face’ of our Hotel and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our guests.

 

 

Requirements:

  • Proven experience as a Front Office Manager or a related role preferred
  • Solid customer-service skills
  • Excellent leadership, team building, and management skills
  • Encouraging to the team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • Good organizational and multitasking abilities
  • Problem-solving skills
  • In-depth understanding of the industry
  • Strict adherence to company philosophy/mission statement/sales goals
  • Diploma is required; additional certification is a plus
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

To apply, send your cover letter and resume to careers@casadelrio-melaka.com