Description:

Hard Rock Hotel & Cafe Pattaya is looking for a Bell Attendant to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are and able to work within the company values.

Bell Attendant will be responsible for the roles and possess the following qualifications.

Job Summary

• Deliver authentic, memorable and professional guest experiences reflecting the Hard Rock spirit of rock, roll and relax.
• Provide efficient and courteous concierge and bell services, including luggage assistance, guest requests and information services, to ensure a seamless arrival and departure experience.
• Support front office operations by maintaining concierge equipment, coordinating guest reservations and delivering exceptional hospitality in accordance with Hard Rock service standards.

Requirements:

• High school diploma or equivalent.
• Minimum 1 year of experience in a Bell Attendant, Concierge or Front Office role is preferred. Fresh graduates with a positive attitude and willingness to learn are welcome to apply.
• Good knowledge of hotel operations and guest service standards.
• Basic knowledge of Opera PMS or other hotel management systems is an advantage.
• Good knowledge of hotel facilities, local attractions and transportation services.
• Friendly personality with a strong service mindset.
• Passion for hospitality and creating memorable guest experiences.
• Excellent communication and interpersonal skills.
• Outgoing, energetic and well-groomed appearance with a positive attitude.
• Physically fit and able to lift, carry and transport guests' luggage safely.
• Good problem-solving skills and the ability to respond promptly to guest requests.
• Ability to work under pressure in a fast-paced environment.
• Good spoken English communication skills. Additional language skills are an advantage.
• Able to work flexible shifts, including weekends and public holidays.
• Must have the legal right to work in Thailand.