Guest Service Agent

Posting Date: 16 February 2024
Closing Date: 29 February 2024
Job Reference Number: HRHP/JD-FO-GSA-002/Guest Service Agent
Type of Employment: Full-time


Hard Rock Hotel & Cafe Pattaya is looking for a Guest Service Agent to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are and able to work within the company values.

Guest Service Agent will be responsible for the roles and possess the following qualifications.

Job summary

  • To provide unique, memorable and professional service to every guests reflecting the image of Rock n’ Roll and relax
  • To be always extend friendly and caring service to every guest that walks through our door
  • To provide information regarding the hotel’s facilities and services
  • To check in/out guests in accordance with establish standards
  • To take care all VIP guests while staying at hotel and coordinate about transportation from hotel to airport
  • To maintain guest history record for VIP returns and executive floor guests
  • To give memorable service to guests for other area e.g. Club Lounge, Business Center, Front Service, etc.



  • THAI Nationality age not over 35 years.
  • High proficiency in Microsoft Excel and Microsoft Words and PowerPoint Presentation.
  • At least 6 months to 1 year in a similar position either in four or five star hotel.
  • Ability in leading, guiding, training, and motivating team members.
  • Enthusiastic service-oriented attitude with good interpersonal skills.
  • Outgoing & cheerful personality with self-confidence.
  • Posses strong negotiation and problem solving skills.
  • Excellent English communication skills – non negotiable.
  • Excellent organizational and time management skills, with the ability to set priorities for self and others.
  • Ability to handle all kind of challenges, especially with foreigner.
  • Know and adhere to the following policies & procedures:
    • Rebates
    • Cash advance
    • Travelers cheque
    • Credit Cards
    • Paid out
    • Refund
  • Fully Vaccinated.

Amplify Your Hospitality Career

At Hard Rock Hotel Pattaya
Passionate, Irreverent, Democratic, and Unpredictable. This is what makes up WHO WE ARE at Hard Rock Hotel® Pattaya. We are constantly searching for ways to deliver Amplified Service with our actions and attitude. If you have a passion for creating great guest experiences while being yourself, check out our career openings. Let’s make sweet music together.

Careers at Hard Rock Hotel® Pattaya

View opportunities at all Hard Rock Hotels

We offer an attractive remuneration incentive which commensurate with work experience and qualifications to the selected candidate. If you are looking for a place to rock out what you’ve got, add value to the business and mark your place in our history, then grasp this opportunity to show us.

Hard Rock Hotel Pattaya is managed by HPL Singapore. We operate with the love of Music, passion for life, and delivered with a belief in our credo Love All, Serve All. We are a part of the global Hard Rock brand, Hard Rock International is one of the most globally recognized companies in the world and has venues in over 74 countries; Cafes, Casinos and Hotels. Hard Rock is also known for its collectible fashion and music-related merchandise, memorable dining experiences, Hard Rock Live performance venues and more. which started from Hard Rock Cafe in London in 1971.

Please note that the job postings on this website or accessed through this tool for Hard Rock Hotel & Cafe Pattaya are with Seaside Hotel (Thailand) Co.,Ltd. as the prospective employer.

To apply, send your cover letter and resume to [email protected]