Description:

Hard Rock Hotel & Cafe Pattaya is looking for a Spa Therapist to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are and able to work within the company values.

Spa Therapist will be responsible for the roles and possess the following qualifications.

Job Summary

• Deliver professional spa treatments and personalized wellness experiences that enhance guests' comfort, relaxation and overall well-being.
• Assess guests' needs and recommend appropriate treatments and wellness programs to achieve the best possible experience.
• Ensure all treatments are performed in accordance with established spa standards, treatment protocols and safety procedures.
• Maintain the highest standards of cleanliness, hygiene and sanitation in treatment rooms, equipment and work areas.
• Promote spa treatments, wellness programs and retail products to maximize guest satisfaction and revenue opportunities.
• Build positive guest relationships through attentive, personalized and professional service.
• Support the daily operation of the Spa by maintaining treatment facilities, preparing work areas and ensuring operational readiness.
• Comply with all hotel policies, health and safety regulations, and spa operating procedures while contributing to a positive team environment

Requirements:

• High school diploma or equivalent. A diploma or certification in Massage Therapy, Spa Therapy, Beauty Therapy or a related field is preferred.
• Valid Massage Therapist License issued by the Ministry of Public Health (where applicable).
• Minimum 1 year of experience as a Spa Therapist or Massage Therapist in a hotel, resort or wellness spa is preferred.
• Proficient in a variety of massage techniques and spa treatments, such as Thai Massage, Aromatherapy, Swedish Massage, Deep Tissue Massage or other therapeutic treatments.
• Good knowledge of anatomy, physiology and wellness principles.
• Knowledge of spa products, treatment protocols and retail products.
• Ability to assess guests' needs and recommend appropriate treatments and wellness programs.
• Excellent customer service, communication and interpersonal skills.
• Friendly, professional and well-groomed appearance with a positive attitude.
• Passion for wellness, hospitality and delivering exceptional guest experiences.
• Ability to maintain the highest standards of hygiene, sanitation and safety.
• Ability to work independently as well as collaboratively within a team.
• Good problem-solving skills and the ability to handle guest concerns professionally.
• Ability to work under pressure while maintaining a calm and professional demeanor.
• Good spoken English communication skills. Additional language skills are an advantage.
• Physically fit and able to perform massage treatments for extended periods.
• Flexible to work shifts, weekends and public holidays.
• Must have the legal right to work in Thailand.