Description:

• Lead the organization of the Front Desk, Telephone Operations, Business Center and Concierge Services.
• Ensure guest satisfaction is high by personally exceeding guest expectations
• Give clear, concise directions, provide support and supervise Front Office to ensure that directions are properly executed
• Assist the Front Office Manager in preparing the department's annual business plan
• Handle all guests’ complaints or situations in your respective area by using our Service Recovery techniques
• Ensure a strict control in protecting confidential information of Hotel’s guests
• Assist in controlling emergency situations
• Assist in training and development of new and existing Front Office staff

Requirements:

• Minimum 2 years' experience in similar capacity from the hospitality industry.
• Good time management and organizing skills with ability to multi-task
• Excellent communication skills (both oral and written) with good interpersonal skills
• Ability to thrive in a fast-paced environment
• Strong attention to detail
• Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
• This position is restricted to individuals with the rights to work in Malaysia

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