Front Office Crew – Concierge


Posting Date: 1 July 2026
Closing Date: 31 December 2026
Job Reference Number:
Type of Employment: Full-time

Description:

We are looking for a friendly, professional, and service-oriented Front Office Crew – Concierge to join our team. The Concierge is responsible for providing exceptional guest service by assisting guests with information, transportation arrangements, luggage handling, and local recommendations while ensuring every guest enjoys a memorable stay.

You will assist in:

  • Welcoming , greeting and assisting guest during arrival (check-in) and departure (check-out).
  • Handle guests’ requests, enquiries and complaints.
  • Handle guest luggage start from arrival till departure (deliver to room, pick-up luggage and storage).
  • Provide information on Penang, hotel facilities, memorabilia and hotel events & promotions.
  • Provide Valet Parking Service and manage VIP parking lot.
  • Conduct room tour to all guest during deliver luggage to guest room (rooming).
  • Maintain cleanliness in your work area, and manage stock of supplies in your work area.
  • Consider “Save the Planet” initiatives in your everyday duties.
  • Demonstrate impeccable product knowledge including but not limited to hotel and café memorabilia, operation hours, promotions, etc.
  • Assisting guests for transportation booking from Hotel Tour Operator or Meter Taxi.
  • Operate tele-communication PABX system to answer internal and external calls.
  • Provide amplified service to all guests.
  • Escort guests to their rooms & assist with the luggage services.
  • Escort guest to Rock Royalty Lounge and assist with the luggage service.
  • Provide Business Centre services for guests such as but not limited to send/receive emails, faxes, parcels, photocopying, DVD/Games/Books loans.
  • Be an active member during organized philanthropic events.

Requirements:

  • Positive phone demeanor and superior written and verbal communication skills are essential.
  • Must have a service oriented mindset and be capable of making every guest feel valued.
  • Knowledge of basic office equipment, including printers, scanners, copiers, etc.
  • Exemplify strong organizational skills and attention to detail.
  • Possess a positive attitude and be willing to work as part of a team.
  • Ability to speak a second language is an asset.
  • Possess a valid driving license.
  • This position is restricted to individuals with the rights to work in Malaysia.

Visit https://www.hardrockhotels.com/ for other vacancies at a Hard Rock Hotel

To apply, send your cover letter and resume to [email protected]