Front Office Crew – Concierge
Posting Date: 5 April 2021
Closing Date: 3 April 2024
Job Reference Number:
Type of Employment: Full-time
Description:
Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in lounges, front desk, reception & lobby area, through telephone and etc. You will:
- welcome, greet, assist Guests’ or passer-by during arrival check-in, stay & departure check-out, i.e. delivery, pick up luggage, storage, showing directions
- handle Guests’ requests, inquiries and complains by using the Service recovery techniques
- provide Valet parking service
- maintain cleanliness at your work areas
- assisting in check in, check out and guest registration process
- demonstrate impeccable product knowledge including but not limited to hotel and café memorabilia, operation hours and etc.
Requirements:
- Positive phone demeanor and superior written and verbal communication skills are essential
- Must have a service oriented mindset and be capable of making every guest feel valued
- Knowledge of basic office equipment, including printers, scanners, copiers, etc
- Exemplify strong organizational skills and attention to detail
- Possess a positive attitude and be willing to work as part of a team
- Ability to speak a second language is an asset
- Possess driving license
- This position is restricted to individuals with the rights to work in Malaysia
Visit https://www.hardrockhotels.com/ for other vacancies at a Hard Rock Hotel
To apply, send your cover letter and resume to [email protected]