Hard Rock Cafe Operations Manager


Posting Date: 6 December 2018
Closing Date: 6 January 2019
Job Reference Number: JD-HRC/003
Type of Employment: Full-time

Description:

  • Assist the Hard Rock Cafe Manager in managing the day-to-day operations of the Café.
  • Responsible for overall talent management strategy and implementation including workforce planning, recruiting, interviewing, hiring, performance planning, and succession planning.
  • Trains and empowers employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards
  • Ensure employees follow safety, sanitation and security procedures.
  • Conducts table visits to build rapport, assess customer satisfaction, develop relationships, and promote repeat business
  • The role is predominantly a field based position and will require night and weekend work.

Requirements:

  • Strong communication and interpersonal skills
  • Monitors and controls food, labor, and liquor costs using established methods to meet goals
  • Diploma in Hotel/Hospitality Management or at least 3 years of working experience as a management position in Food and Beverage Department
  • This position is restricted to individuals with the rights to work in Malaysia

 

Visit https://www.hardrockhotels.com/ for other vacancies at a Hard Rock Hotel.

 

To apply, send your cover letter and resume to careers.penang@hardrockhotels.net