Description:

The Boathouse Pulau Tioman [ http://www.hplboutiquecollection.com ], a part of the boutique collection by HPL Hotels & Resorts [ HPL Hotels & Resorts: Hotel Management Company - Official Site] is scheduled to open in 1^st quarter 2024 in Tioman Island’s west coast. Accessible by boat from Mersing or Tanjung Gemok that are on the east coast of Peninsular Malaysia, the Boathouse is an idyllic oasis on a secluded beach to immerse in the rustic tranquility of a wildlife reserve and marine park. If you wish to pursue a career within the boutique segment of the hospitality industry, join us to welcome guest experience local simplicity at its finest with 31 bungalows styled after the traditional Malay house, a beachfront bar, a restaurant, a swimming pool and a cozy venue for small meetings and events.

Reporting directly to the Resort Manager, you are responsible for pre-opening activities and thereafter from both a strategic and operational perspective for the effective leadership and management of front office, housekeeping and security to achieve planned division objectives and goals while maintaining brand and Resort standards for employee satisfaction, internal processes efficiency & effectiveness and guest satisfaction. You will lead subordinates to achieve these departmental objectives and goals whilst directly overseeing day-to-day operating activities. You will deputize for the Resort Manager in his/her absence.

Requirements:

• A minimum of 6 years’ experience in front office demonstrating achievement of results and development of relevant competencies as well as a progressive career growth in one or more reputable hotel with a minimum of 2 years as Front Office Manager.
• A trade certificate, degree or diploma in hotel management or the equivalent education and experience.
• Responsible personally for room inventory management and room assignments to maximize revenue and occupancy from guest enquiries and follow up.
• Hands-on-approach across all front office, housekeeping and security disciplines including but not limited to training & development as well as performance management of subordinates.
• A leadership stature with the ability to gain immediate professional credibility through possessing: (a) the capability to proactively provide sound operating advice and proactively coach subordinates, (b) the ability to communicate and influence at all levels through clear, informed and logical argument and discussion, tempered by a sense of humour, when appropriate, and (c) the ability to build effective relationships and influence positive outcomes through possessing a progressive and participative management style.
• Strong inter-personal communication with a strong command of the English language both written and verbal.
• Comfortable with living and working in a remote island environment.

This position is restricted to Malaysian nationals and non-nationals with the current right to live and work in Malaysia.